Hospitality Coordinator

As the hospitality coordinator, you are the first and last impression a patient has with our office – therefore, your job is paramount to the success of our practice. Your interactions need to highlight our office core values from the point the patient enters the office all the way through when the patient leaves the office with another visit scheduled. Your job is to ensure the patient experiences VIP care throughout their entire experience with our practice including managing the reception area and beverage station.

Hospitality  Coordinator: The person who holds this position is the face of the office and welcomes every single patient in as if they were a friend while being conscientious of time and the schedule. As the first impression and public face of the practice on the telephone and in person, this job is a crucial element in the patient experience.

Our ideal Patient Care Coordinator:

• Friendly
• Dedicated to Customer Centered Service
• Seamless scheduling and reappointment
• Exceptional follow-up and communication
• Exceptional at keeping the schedule full
• Honest
• Compassionate
• Organized
• Team Player
• Excellent communicator
• Helpful with every other area of the office