Email Basics

Email is a great way to communicate with our referral partners, patients, and anyone who engages with the dental office.  Some basic expectations for communicating via email:

• Use complete sentences and do not use text language (LOL, BC, RE, ETC)

• Be polite and courteous – remember you are creating a written record that patients will reference time and time again. 

• Be as accurate as possible.  Make sure you double check when communicating about patient’s clinical questions that you are delivering accurate information.

• Do not use all caps – in written form this is perceived as yelling.